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Home - Program List - Delivering Customer Service Excellence

Delivering Customer Service Excellence :

Module Duration: 2 days

Customer Service is regarded by many business commentators, researchers and managers as one of the single most powerful weapons for ensuring any company’s survival in today’s highly competitive marketplace-along with new forms of information technology. It is central to an organization’s development, as it is often the only thing that distinguishes one company from another.
This workshop targets at creating a “Service Culture“ amongst the people and in turn provide a “ Service Driven Organization” where the company is focused on what their customers constantly require. The workshop will impart a practical customer service training which will give all participants an understanding of its use in today’s work environment and help them in implementing the techniques in their respective work sphere.

This workshop will help you in.

  • Understanding your personal resource graph in Customer Service
  • Understanding Customer Satisfaction in your business
  • Be aware of the Customer Interaction Cycle & “Moments of Truth”.
  • Incorporating the best customer service behaviors
  • Building Customer Relationships
  • Handling customer complaints effectively
  • Enhancing your skills to professionally deal with different service situations.

 

Workshop Methodology:

The workshop has been designed such that you have a complete learning experience with thorough industry relevance. The following methodologies will ensure this…

  • Slide Presentation
  • Management Games
  • Discussions
  • Group Exercises
  • Role Plays, Simulations, Case Studies
  • Video Based Discussions & Exercises

Other than the outline mentioned above, workshops are primarily customized as per requirement. For any customization on each of the workshops, feel free to get in touch.


For  this Workshop’s Outline download our pdf.

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